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Answers to your questions

How should I treat my bag to keep it beautiful?

Your RODTNES item does not require a lot of care and maintenance. However, natural leather will change over time - it will become softer and the surface may become worn. However - contrary to artificial materials - natural leather can be treated and refreshed - just like you treat a good pair of leather shoes.

We recommend that you follow a few simple care instructions in order to keep your RODTNES bag beautiful and functioning for a long time. Read our care instructions here.

Where can I get my bag repaired?

If you need your bag repaired, we recommend that you contact a good shoemaker, who can also repair leather bags. If you do not have a good shoemaker in your town, we recommend Sten’s Skomageri in Aarhus, who receive and send repair jobs within Denmark. Contact Sten Røhl at skomageri@skomageri.dk or telephone +45 8625 0999.

Worn edges and corners can be repaired easily at home with a leather repair treatment.

Which stores sell RODTNES products?

It is not possible to buy a RODTNES bag in any store, and the reason why, requires a little bit of explanation: We make products in very high quality, and sell them at very reasonable prices. Actually, we sell them at a 50% lower price than we would have to, if we sold them through retailers, provided free return shipping or had a showroom. The only way we can make products in this quality at these prices is because we cut away everything that would add extra costs to our products. This means that you cannot find RODTNES bags in any store, and that you need to accept an online-only interaction with our brand. (for any inquiries contact us here: info@rodtnesbags.com)

However, this is also the reason that we’re able to offer you supreme quality bags at very reasonable price. And we promise that we do our best to make this online-only interaction as smooth and pleasant as possible 🤍 Read more about our concept here.

Can I pick up my purchase personally?

Our bags are stored in a warehouse, where they pack and ship all orders. It is not possible for them to welcome and serve visitors, and the only way to purchase, receive and return a RODTNES bag is by ordering it online and receiving or returning the order by courier or mail. (Read more about why, in question 3.)

Can I return my purchase personally?

Same answer as question 4.

Why is the leather structure not completely uniform?

The leather we use is not embossed leather. Instead of embossing a ‘leather pattern’ onto a stretched, flat hide, we give the leather a treatment (a type of ‘washing’), which causes the leather to shrink and the natural leather structure to stand out more clearly. It gives a nice, thick and structured leather quality. Different parts of a hide have different structures.

Some parts have a slightly larger structure than others, and therefore the structure will appear slightly differently across the hide, when the leather is ‘shrunken’. This method is an expensive way to produce bags, as each piece of leather becomes slightly smaller from the treatment. The most common way to produce structured leather is to emboss a ‘leather patter’ onto a flat hide. With this method, each hide is stretched to make the hide larger, which causes the natural structure to disappear completely. Afterwards the hide is embossed with a tool to provide a new ‘leather pattern’ to the surface.

This method provides a completely uniform pattern to the leather. When a hide is embossed, flaws and scars on the leather will be concealed. When ‘shrinking’ leather, as we do, any flaws in the leather will become even more visible. This means, that the natural variation in structure on a RODTNES bag is your proof, that your bag is created from high quality leather.

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