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Answers to your questions

Find answers to the most common questions about RODTNES below. If you can't find what you're looking for, you're always welcome to reach out to us directly.

Where can I see RODTNES bags in real life?

Our showroom in Aarhus is the one place where you can experience RODTNES bags up close; touch the leather, try the fit, and see the natural variation that makes each bag unique. You are always welcome to visit. Find more information about the showroom and plan your visit here.

In which stores can I buy RODTNES bags?

RODTNES bags are only available through our own webshop and there's an important reason for that. When a product passes through a retailer, the price typically doubles at each step to cover the store's margin, rent, and staff. By selling directly to you, we cut out that markup entirely. That's why a RODTNES bag costs around half of what a comparable bag would cost in a store. Read more about our concept here.

Can I buy a gift card for RODTNES?

Yes, you can. RODTNES gift cards are available on demand and can be issued in any amount you wish. Each gift card is beautifully presented in a black envelope, and includes a unique discount code that can be used in our webshop for the chosen value. A simple and elegant way to give the gift of RODTNES craftsmanship. To order a gift card, please contact us at info@rodtnesbags.com

How can I specify a parcel shop for delivery?

In countries where parcel shop delivery is available, you can select your preferred parcel shop during the final step of checkout after payment. If no parcel shop is selected, your order will be delivered to the parcel shop closest to your address.

In countries where parcel shop delivery is not available, your order will be delivered directly to your home address.

Where can I get my bag repaired?

If you need your bag repaired, we recommend that you contact a good shoemaker, who can also repair leather bags. If you do not have a good shoemaker in your town, we recommend Sten’s Skomageri in Aarhus, who receive and send repair jobs within Denmark. Contact Sten Røhl at skomageri@skomageri.dk or telephone +45 8625 0999.

Worn edges and corners can be repaired easily at home with a leather repair treatment.

How should I care for my bag to keep it beautiful?

Your RODTNES item does not require much care or maintenance. However, natural leather will change over time - it will become softer, and the surface may show signs of wear. Find information about how to care for your bag here.

Can I pick up or return my purchase personally?

Our bags are stored in a warehouse, where they pack and ship all orders. It is not possible for them to welcome and serve visitors, and the only way to purchase, receive and return a RODTNES bag is by ordering it online and receiving or returning the order by courier or mail.

Do you ship to countries outside of the EU?

Yes, we also ship to Switzerland and Norway. NB. Please note that any applicable import duties, VAT, and local sales taxes will be charged in addition to the product price and are payable upon receipt. Please note that these duties and taxes are non-refundable through RODTNES.

Are RODTNES bags made of real leather?

Yes, all RODTNES bags are crafted from 100% natural, premium-quality calfskin leather. The grained surface appears through a specialized treatment - a type of “washing” process - that causes the leather to shrink, allowing the hide’s natural grain to emerge. This results in a rich, thick, and structured leather with depth and character.

Because the grain is entirely natural, subtle variations will appear across the hide. Some areas may show a slightly more pronounced grain than others - an inherent quality of authentic, high-grade leather.

ABOUT LEATHER PRODUCTION

Our method for achieving a grained surface is fundamentally different from that of most other brands. The most common approach is embossing, where an artificial grain pattern is pressed onto a flat, smooth hide. Before embossing, the hide is stretched to increase its size, a process that removes its natural structure. The artificial grain applied afterward conceals marks, scars, and natural variation, resulting in a completely uniform appearance.

We take the opposite approach. By shrinking the leather rather than stretching it, we preserve and enhance the hide’s original structure. This process highlights the natural grain instead of replacing it. The visible variation in the leather of a RODTNES bag is a testament to its quality - leather treated to reveal its true character, not disguise it.

Find more information about our production and materials under 'About Our Production' here.

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